You will receive an email confirming your order, plus a second email when your order has been processed. If you haven't received any emails from, check your spam/junk folder - if still not found then please contact us and we will investigate further.
We cannot always guarantee it, as our dispatch team work quickly and efficiently to process orders - but please contact us ASAP, as we will always try to help if possible!
Please contact us immediately if you need to cancel your order. As our dispatch team work independently of our customer support team, we cannot always guarantee cancellation in time, but we will always offer free returns if we are unable to do so.
You do not need an account to place an order with us.
Creating a customer account helps you to keep track of your recent orders. Some limited use discount codes may also not be valid without a customer account.
Click the customer icon in the menu at the top of the page. Here you can log in, retrieve a lost password or you can create a brand new customer account with us.
Of course! We will be sad to see you go, but if you would like to remove all record of your account then please contact us with this request and will confirm all deletion. Please note that customer data is not used for any purpose outside of order processing and handling, and for customer support.
As our name may suggest, we are located in Skipton, North Yorkshire. This is our one and only physical store. Come say hello, if you're passing through - but if you aren't local, we will can still offer friendly service online!
Our shop premises are quite small and so inventory availability may vary, and items in stock online might not be in store. If you want to make extra sure, please get in touch.
You can also order online with free Click & Collect a day before before you visit us, if there's anything you need urgently but you would also like to browse.
