Terms and Conditions - The Art Shop Skipton | Art & Craft Supplies Online
Terms and Conditions
The Art Shop Skipton is the trading name of AMT TRADING LIMITED which is a company registered in England and Wales whose registered address is at 22 Newmarket Street, Skipton, North Yorkshire, BD23 2JB, UK. The company number is 9439925 and the VAT number is GB886 7458 53 The following terms and conditions will apply between you and The Art Shop Skipton and do not affect your statutory rights. If you do not accept these terms and conditions you must not use this website or services. By browsing and purchasing items from this website your are automatically accepting the terms of conditions of the site which are set out below.
The Art Shop Skipton may sometimes make changes to these terms and conditions. We shall try and notify visitors of the site of any changes made but you are advised to check back at these terms and conditions occasionally, by continuing to browse our site you are accepting the changes and terms and conditions as a whole, even if you have not viewed any of the changes made.
The Art Shop Skipton makes every effort to keep the site up to date at all times, but cannot guarantee its accuracy. We are unable to accept liability for any errors or omissions on this site. The Art Shop Skipton reserves the right at any time to modify or withdraw (temporarily or permanently) any amount of the site with or without prior warning.
Colour swatches that appear on this site give a rough indication of the colour of the art material listed. It is impossible to rely 100% on images seen on screen due to differing settings of computer monitors. It is the risk of the buyer to purchase unfamiliar colours and the responsibility of the buyer for the costs of any returns if the actual colour does not meet the buyers requirements.
We reserve the right to alter product prices at any time. In the unlikely event that a price has been entered incorrectly on our site, you will be contacted by one of our team as soon as possible to inform you of the correct price. It is then entirely your choice if you wish to accept or decline the revised price.
The Art Shop Skipton is not liable for any loss or damage suffered as a result of any use of this site or of any products ordered from the site. We cannot guarantee the suitability or accuracy of the content of any other sites linked to by this site.
Unless otherwise stated the contents of this site are copyrighted materials of The Art Shop Skipton. All content, text and images on this site are the property of The Art Shop Skipton. The content may not be reproduced or copied in any way, any infringement of this copyright will be investigated.
The Art Shop Skipton fully complies with all relevant Data Protection and consumer legislation and all information provided by you is handled in the strictest confidence.
We will collect your personal information when you subscribe to our newsletter or place an order. We collect the following information and it will be stored on a secure server: Name, Address, Contact Number, Email Address, Payment Details (payment details will be collected only when you place an order) The Art Shop Skipton will never give any customer data to a third party unless you give us permission to do so.
When you place an order online with us you will be subscribed to our email newsletter. You can unsubscribe at any time using the link at the bottom of any newsletters received, you can also do this in your account section of the site or by sending us an email with an unsubscribe request.
Cookies are used on this site, these are used to improve the services we provide to you. Cookies do not collect any directly personal information about you such as name or any contact information.
ORDERS & DELIVERY
All payments to us are subject to checks and authorisation by the issuer. If payment is not authorised your order will be cancelled and we will not be liable for any delay or non delivery.
The Art Shop Skipton will notify you if we do not accept your order, non acceptance may be due to any of the following reasons, including: the product ordered is out of stock, no authorisation from issuer, a pricing error or product description error.
The stock levels shown on our site are a guide only. If the item you ordered is out of stock we will attempt to contact you as soon as possible. We may delay your order up to but no longer than 48 hours if a delivery of an ordered item is expected to us within the time frame. You also have the option for the item to be delivered at a later date when available. You can of course cancel the order and receive a full refund for the out of stock item.
For orders outside of the EU VAT will be deducted during the checkout process, it is the buyers responsibility to pay any applicable customs duty or taxes. If these are not paid and the item is returned to us we reserve the right to keep the original shipping cost paid.
The Art Shop Skipton dispatches orders Monday - Friday excluding bank holidays. Standard delivery is Royal Mail 48 delivery and usually takes between 2 - 4 working days to most areas of the UK. Next day delivery is also available to most areas in the UK but we reserve the right to cancel if this service is unavailable in your location. When shipping with courier, certain postcodes have longer delivery times, these can be seen in the delivery section.
Providing the order is accepted and no errors have occurred your items will be dispatched the same working day if ordered before 14:00. On the majority of orders the quoted times are met however it is not possible to guarantee any specific delivery time or date.
The Art Shop Skipton will also take no liability for loss of earnings due to a missed delivery, faulty item or out of stock. We will do everything we can to fix any issues and get you the items you need however The Art Shop Skipton cannot be held liable for any time lost.
Due to restrictions we are unable to ship solvents, aerosols and flammable liquids using Royal Mail. We will have to ship these items using our courier which may incur an extra charge, we will contact you to notify you of this situation. You will be given the option of paying an extra fee for delivery or you may cancel the order for a full refund.
The customer takes full responsibility for making sure the delivery address is correct and that they are able to accept delivery. Any charges for missed delivery, incorrect delivery address or an item being returned to sender (The Art Shop Skipton) is the full responsibility of the buyer and we reserve the right to keep any shipping costs paid in this situation.
CANCELLATION & RETURNS
If for any reason you wish to return a product bought from The Art Shop Skipton your statutory rights are not affected. Under the Distance Selling Regulations you are entitled to a full refund for any item including the outbound delivery charge provided you inform us of your wish to return within 14 working days of receipt of the original order.
The Art Shop Skipton offers a free returns service on all orders within the UK. Simply contact us and we will provide you a link to download a pre paid tracked returns label.
You can let us know of your wish to return an item by calling our office on 01756 831091 or emailing us at [email protected], you will then be given a link to print a tracked returns label. The return of the items is the full responsibility of the customer and the products must be returned in the original packaging as they were received, they must also be securely and safely packaged to ensure they arrive back to us undamaged.
For items returned via the post office please ask for proof of postage as we cannot take responsibility for any parcels lost in transit. We strongly advise that you contact us for a pre paid tracked returns label.
For international orders The Art Shop Skipton will pay return shipping costs when an item has arrived damaged or faulty. In all other cases it is the buyer's responsibility to cover return shipping costs.
Please allow up to 7 working days from the day we receive the returned items to process the refund.
PRICE MATCH GUARANTEE
The Art Shop Skipton does everything it can to offer the very best value on all our art and craft materials. If you find the same product (same colour & size) in stock and ready for dispatch on any UK site just send us an email of the details of where you have seen it and we will credit your account or refund the difference.
The price match must include any delivery charges, not include any personal discounts and must first be verified by a team member from The Art Shop Skipton. The price match guarantee is not available for any product listed on any auction site or online marketplace such as Amazon, Ebay, Rakuten etc. It is also unavailable for clearance items.
All prices listed on our website are inclusive of VAT with the exception of VAT exempt items such as books. If you are purchasing items to be delivered outside of the EU, VAT will be deducted during the checkout process.
VAT is charged at the rate of 20% for all orders within the EU.